TIME365 · CONNECTED TEAMS

Support tickets. Clear ownership.

Give employees a direct route to help. Bring issues from the mobile app and portal into an organized support workflow with categories, priorities, attachments and status tracking.

A reported issue needs context, a responsible person and a record everyone involved can follow. Time365 connects employee ticket creation with a support portal for assignment, comments and follow-up.

Choose a topic to see how it works

Create a ticket from the app or portal

Open Help Desk → Tickets → Create Ticket. Select the issue category and describe what happened, when it happened and the steps that led to it. In the portal, also select the affected platform.

Keep the evidence with the issue

Attach a useful screenshot or file, review the request and submit it. The saved ticket has a reference and status for follow-up. Share only the details needed to investigate the issue.

Assign responsibility and priority

Support staff classify tickets, set their priority and assign them to a user for handling. Platform, category and assigned person keep the work organized as requests arrive.

Comments, attachments and status in one record

Review ticket details, add comments and supporting attachments, and update the status as work progresses. An open ticket records the request; closing it is a separate step in handling the issue.

An overview of the support workload

The support dashboard summarizes total, open and closed tickets and their priority distribution, with a district filter. The ticket list provides search and record details to help the team locate and follow up issues.

Learn the mobile workflow

Follow the dedicated academy lesson for creating a support ticket from the employee app.

Learn the mobile workflow

Learn the portal workflow

Follow the portal lesson from choosing the platform and category to saving the ticket and viewing its reference.

Learn the portal workflow

Keep teams informed

Explore company announcements and operational notifications alongside the employee support workflow.

Keep teams informed

Communication & notifications